I had an air conditioner pvc pipe crack, running from the roof attic, down stairs and into my master bedroom. The pipe caused water to leak down my wall, into my master bedroom and all over new carpet that was replaced less than 6 months ago. Steven Tidwell made me feel like I was priority, tackling the issue same day. He assigned Dean Cain for the water mitigation and I must say, I am beyond satisfied, which is not an easy task to say the least. I am really “big” on thoroughness and cleanliness. From following Covid protocols, from beginning till end, Dean Cain was thorough, efficient and Dean, along with Steven, took the time to explain what they were doing and why. I big chunk of our wall had to be cut out, from the crown molding to the baseboard and I could not see any sign of debris, during or once completed. The cuts were neat, the area was confined to a zipped containment wall and most importantly—we were still able to remain in our home and sleep in our room, without having to be relocated to a hotel.
Demetrica and I could not have asked for a better response. Thank You Steven & Dean, again we appreciate your promptness and thoroughness!